Table of Contents

• Introduction
• Webex Migration Basics
• My phone was just migrated, where do I start?
  
• What is Cisco Webex?
• Will the Webex app replace Cisco Jabber?
• How will the Webex migration affect my desk phone?
• Webex Documentation and Guides
• Webex User Guide
  
• How do I install and use the Cisco Webex app?
• Webex Voicemail Guide
  
• How do I check voicemail?
• Notable Changes after Webex Migration
• Voicemail Changes
  
• Voicemail email notifications will no longer contain a sound file attachment with a copy of your voicemail.
• Your Voicemail PIN will need to be set up again, and the PIN requirements will change.
• Desk Phone Changes
• The desk phone background will change.
• The desk phone menu options will change.
• The desk phone ringtones will change.
• The call logs (i.e., Recents) on your desk phone will be cleared and reset.
• The Personal Directory (i.e., Personal Address Book) on your desk phone will be cleared and reset.
• Directions for how to manually backup / restore your Personal Directory contacts
• Call forwarding on your desk phone will be cleared and reset
• Directions for how to find / reconfigure Call Forwarding
• Emergency 911 Address on Webex App
• Why does the Webex app prompt for an Emergency 911 address?
• How is the Emergency 911 address configured in the Webex app?

Introduction

Webex Migration Basics

My phone was just migrated, where do I start?

We recommend starting with:

• Reviewing the Webex Documentation and Guides.
  
• Reviewing the Notable Changes after Webex Migration.
• Contacting the ITS Help Desk if you have additional questions or need assistance.
  

What is Cisco Webex?

Cisco Webex is a cloud-based communication platform with telephony features.

At Rancho Santiago, the Webex app will let you make phone calls from your computer or mobile device using the internet, just like you would with a regular phone.

Will the Webex app replace Cisco Jabber?

Yes, the Webex app will be replacing Cisco Jabber.  

Webex will have it's own desktop application and mobile app you can use for making phone calls. 

You can also continue to use your desk phone if you have one.

See How do I install and use the Cisco Webex app? or check the link for the Webex User Guide.

How will the Webex migration affect my desk phone?

Your desk phone will continue to work after the migration to Webex.  

However, there will be a few changes with the desk phone user interface, voicemail, and call logs.

Please review the Notable Changes After Webex Migration for a list of what will change on your  desk phone.

Webex Documentation and Guides

Webex User Guide

How do I install and use the Cisco Webex app?

Please review the Webex User Guide for how to install and use the new Cisco Webex app (for desktop and mobile devices).

Webex Voicemail Guide

How do I check voicemail?

Please review the Webex Voicemail Guide for how to setup and check your voicemail after the Webex migration.

Notable Changes After Webex Migration

Voicemail Changes

Voicemail email notifications will no longer contain a sound file attachment with a copy of your voicemail.

After the Webex migration, the voicemail email notifications sent to your District email will no longer contain a sound file attachment with a copy of your voicemail.

Please review the Webex Voicemail Guide for how to setup and check your voicemail after the Webex migration.

Your Voicemail PIN will need to be set up again, and the PIN requirements will change.

After the Webex migration, you'll need to set up a new Voicemail PIN.

Please review the Webex Voicemail Guide for how to setup and check your voicemail after the Webex migration.

New Voicemail PIN Requirements

Please also note the following new requirements for the Voicemail PIN:

• Must contain
• 6-30 digits
• Must not contain
• Repeated patterns
• Last 10 Voicemail PINs
• The reverse of your old PIN
• Your phone number or extension
• The same digit 3 times in a row
• 3 ascending digits or 3 descending digits
• The reverse of your phone number or extension

Desk Phone Changes

The desk phone background will change.

After the Webex migration, the background image will change on your desk phone.

Below is an example of what it may look like:

The desk phone menu buttons will change.

• Prior to the Webex migration:
• The buttons on the right hand of the phone screen can be used to start a new phone call, check voicemail, or check your Recents call log.
• After the Webex migration:
• The buttons on the right hand side of the call screen won't do anything.
• Instead, you can select the button beneath the Ellipses (.....) to scroll through additional options at the bottom of the phone screen, including accessing Contacts, Recents, Do Not Disturb (DND), Unpark, Pull Call, Pickup Messages, Meetings, etc.
• Or, you can select the Settings button to view all other Phone Menu options.

The desk phone ringtones will change.

After the Webex migration, the default ringtone for every extension on your desk phone will change to a different default ringtone.

• Prior to the Webex Migration, the default ringtone is set to Sunrise.
  
• After the Webex migration, the default ringtone will be set to Bellcore-dr1.
  

To select a different ringtone after the Webex migration:

• Press the Settings button   > User Preferences > Ringtone > select the Extension > Select a different ringtone.
  

The call logs (i.e., Recents) on your desk phone will be cleared and reset.

After the Webex migration, the Recents call log on your desk phone will be cleared and reset.  

This includes the list of all recent calls, including Missed Calls, Sent Calls, Received calls, etc.

The Recents call log can be found by pressing the Settings button > Recents.

The Personal Directory (i.e., Personal Address Book) on your desk phone will be cleared and reset.

After the Webex migration, the Personal Directory (e.g., your personal contacts) from your desk phone will be cleared and reset. 

We would strongly suggest creating a manual backup of your personal contacts in the Personal Directory prior to the Webex migration.

Directions for how to manually backup / restore your Personal Directory contacts

• Prior to the Webex migration:
  
• The Personal Directory can be found on your desk phone by:
  
• Pressing the Directory button > Personal Directory.
• Create a manual backup by recording the list of your contacts here.

• After the Webex migration:
• The Personal Directory will be renamed to the Personal Address Book. 
  
• Access the Personal Address Book on your desk phone by:
• Pressing the Directory button  > Category > Personal Address Book.
• You can re-create the contacts you recorded prior to the Webex migration here.

Call Forwarding on your desk phone will be cleared and reset.

After the Webex migration, Call Forwarding on your desk phone will be reset, and needs to be reconfigured.

Directions for how to find / reconfigure Call Forwarding

• Prior to the Webex migration:
• Your Call Forwarding settings can be found by:
• Pressing the "Forward all" softkey
• Entering the phone number you want to forward your incoming calls to
• After the Webex migration:
• Your Call Forwarding settings can be found by:
• Pressing the "Forward" soft key
• Selecting "Forward All" (there are also "Forward busy" and "Forward no answer" settings)
  
• Then at the "Call forwarding settings" screen:
•  Toggle "Forward All" to "On"
•  Set the "Forward all number" to a phone number of your choice.

Emergency 911 Address on Webex App

Why does the Webex app prompt for an Emergency 911 address?

When you first open the Webex app, you'll receive an Emergency Calling Notification Prompt.

The text reads:

• IMPORTANT EMERGENCY DIALING (e.g., 911, 999, 112, 119) WARNING: Only use your soft phone to dial emergency services from your registered physical location. Dialing from other than the registered physical location may route emergency calls to an incorrect dispatch center or provide incorrect location information, potentially delaying or preventing emergency services. Please review and update your emergency location according to the tools, instructions, and methods provided by your service provider. Your service provider may not support access to emergency services outside of your home country.
  

In summary, if you dial 911 from the Webex app, emergency responders need to have your accurate physical location registered so they know where to help.

How is the Emergency 911 address configured in the Webex app?

If you’re using the Webex app from a computer on the District network (e.g., your office desktop), your Emergency 911 address is automatically configured to reflect your office location.

If you’re using the Webex app from a computer or mobile device outside of campus or the District office (e.g., working from home, hotel, or coffee shop), you’ll be prompted to enter an Emergency 911 address.

To configure your Emergency 911 address:

1. Open the Webex app.
2. Select the E911 settings button on the bottom left of the main app menu.
3. Fill out the fields for:
1. Address nickname, Country, Address, City, State/Province, ZIP/Postal Code, and "For emergency responders, describe where you are in the building." 
   
1. Make sure these details reflect your current working location.
4. When done, select Save.

NOTE:  You will need to configure the Emergency 911 address setting on each device you use the Webex app on, so it accurately reflects your location from wherever you are using it.