Rancho Santiago Community College District
Employee Assistance Program for FULL TIME EMPLOYEES
TO ARRANGE A CONFIDENTIAL APPOINTMENT CALL:
800–321-2843 or visit www.HolmanGroup.com
3 free face-to-face, or telehealth, counseling sessions per household unit, per issue, per year with licensed therapists.
For confidential assistance with problems involving:
- Marriage and Family
- Adolescent Behavior
- Stress
- Substance Abuse
- Depression
- Job-related Issues
- Grief
- Legal & Financial
- Emotional Difficulties
Our EAP also includes...
- Toll-Free Crisis Line: nationwide 800 number, with licensed therapists, to help you 24/7/365.
- Legal & Financial Consultations: speak with a licensed attorney or financial expert up to 30-minutes per matter. 25% discount on legal or mediation services if attorney is hired.
- Legal & Financial Resource Center: legal and financial services portal with helpful information on thousands of legal issues, financial calculators to help with planning, and access to state specific forms.
- Community Referrals: child care, educational resources, support groups, chemical dependency groups and more.
- Community Referrals Resource Center: online social care network for locating community based resources.
- Active Daily Living Resource Center: information and education for eldercare and family caregiving needs.
- Weekly Webinars: on wellness related topics such as nutrition, stress management and reaching goals.
- Free Kits: wills, end-of-life planning and retirement kits, plus an estate-planning checklist.
- Consumer Discounts: hotels, car rental, entertainment, gym memberships, prescription medications and more.
- HolmanGroup.com: review EAP plan information, resource centers, consumer discounts, webinars, newsletters.
www.Holmangroup.com
User Name: RanchoCCD (case sensitive)
Password: Santiago1126 (case sensitive)
Full-time employees are eligible on the first of the month after their date of hire. Plan benefits extend to dependents, including employee's lawful spouse and dependent children up to age 26 no matter where they live. All household members are covered, regardless of age or dependent status. Each issue must be preauthorized for counseling and is initiated by calling The Holman Group at (800) 321-2843.
An EAP counselor is available 24 hours a day, 7 days a week for emergency and urgent assistance. To schedule an appointment, receive a community referral, or other inquiries, you may call M-F, 7:30 am to 5:00 pm PST.
REMEMBER: THE HOLMAN GROUP IS A CLOSED SYSTEM WHEREBY ALL TREATMENT MUST BE PRE-APPROVED AND AUTHORIZED BY THE HOLMAN GROUP. ALL TREATMENT MUST BE PROVIDED BY A HOLMAN CONTRACTED PROVIDER.
Required Notices
Grievance Policy and Member Rights
Members have the right to file a grievance if they are dissatisfied with any aspect of their care, services, coverage decisions, or provider interactions.
Grievances may be submitted by phone, mail, fax, email, or online:
DMHC Required Statement
The California Department of Managed Health Care (DMHC) is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at 1-800-321-2843 and use your health plan's grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you.
If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance.
You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to medical necessity, coverage of experimental or investigational treatments, and payment disputes for emergency or urgent services.
The DMHC has a toll-free telephone number (1-888-466-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department's website (www.dmhc.ca.gov) includes complaint forms and IMR applications.
Language Assistance Program
Interpreter services and language assistance are available at no cost to members. Members may request interpreter services by contacting:
- Phone: 800-321-2843
- Email: compliance@holmangroup.com
For more information regarding language services and regulatory standards, please visit:
