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OUTAGE ALERT: No current outages.
ITS Help Desk
The ITS Help Desk is where faculty and staff can get help with technology issues.
We are open
Monday through Friday from 7:30AM to 4:30PM, except on District holidays.
Note for Students
The ITS Help Desk is only for faculty and staff.
If you're a student, please use the
SAC Student Help Desk or
SCC Student Help Desk.
You can find more information and links under the "STUDENT TECHNOLOGY HELP" section on the left panel.
Common IT Issues
Below is a table of the most common IT issues, and documentation on how to troubleshoot them:
For guidance on other issues, refer to "Training" links (for ITS online training documentation and related information) on the left navigation panel.
Contact Us
You can contact the ITS Help Desk by:
Email:
helpdesk@rsccd.edu.
Website:
Help Request & FAQ (https://webhelpdesk.rsccd.edu).
Phone Call:
714-564-HELP (4357) Extension 0
Emailing helpdesk@rsccd.edu
When you email
helpdesk@rsccd.edu, a ticket will be created for you. Please note that if you email from an outside email address (i.e., not your District email), a ticket number will not be automatically generated. In this case, please leave a voicemail at
714-564-4357 Extension 0.
To help us process your request as quickly as possible, please limit your requests to one topic per email. You can also attach screenshots or other relevant information to your email.
For your protection, please DO NOT send private information such as social security number (SSN), birthdate, (DOB), or home address information via email.
Help Desk Ticket Workflow
Whenever you create a ticket (by email, website, or phone call), you will receive updates on the progress of your ticket via email. Here are the different steps of the ticket process:
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New: You will receive an email with a unique ticket number when your ticket is created.
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(e.g., Ticket 12345 New --> Locked out of account).
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Assigned to Tech: You will receive an email when the ticket is assigned to a technician. You can reply to the email to add your notes to the ticket.
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(e.g., Ticket 12345 Assigned to Tech --> Locked out of account).
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Pending: If ITS needs more information from you to complete your request, the ticket will be updated to a Pending status.
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(e.g., Ticket 12345 Pending --> Locked out of account).
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Resolved: You will receive an email when your issue has been resolved. If your issue is truly resolved, click "Yes" to close the ticket. If the issue recurs, please submit a new ticket.
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(e.g., Ticket 12345 Resolved --> Locked out of account).
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Closed: Upon closure of the ticket, you will receive a final email with a link to ourITS survey.
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(e.g., Ticket 12345 Closed --> Locked out of account).
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If an issue recurs for a ticket that is already Closed, please submit a new ticket.
ITS Help Desk Team Members:
| Dane Clacken | Director Technology Infrastructure and Support Services | 7:30am - 4:30pm | 714-480-7417 |
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|
Jericho Fulgencio | Help Desk Analyst | 7:30am - 4:30pm | 714-480-7430 |
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(VACANT)
| Technical Specialist I | 8:00am - 4:30pm | 714-480-7446 |
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Lynn Nevils | Executive Secretary |
8:00am - 4:30pm | 714-480-7420 |
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