Information Technology Services (ITS) Help Desk


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ITS Help Desk

The ITS Help Desk is where faculty and staff can get help with technology issues.

We are open Monday through Friday from 7:30AM to 4:30PM, except on District holidays.

Note for Students

The ITS Help Desk is only for faculty and staff.

If you're a student, please use the SAC Student Help Desk or SCC Student Help Desk.

You can find more information and links under the "STUDENT TECHNOLOGY HELP" section on the left panel.

Common IT Issues

Below is a table of the most common IT issues, and documentation on how to troubleshoot them:

Common IT Issue Documentation
Login and password issues Reset your Password
Change your Password
Retrieve your Username

Single Sign-On FAQs
Password Troubleshooting FAQs
Account Lockout Troubleshooting
Network and internet connectivity Employee Wireless Network (Wi-Fi) Guide
​Email issuesExchange Online Migration FAQs
Self-Service Issues Self-Service FAQs
General software issues Clear Web Browser Data (History, Cookies, and Cache)
Online class-related issuesConferZoom Starter Guide
TechConnect Zoom Guide for Faculty
Classroom technology issues (Mediation, projectors, smartboards, etc) Contact the ITS Help Desk:
Phone:  714-564-4357 Ext 0
​User Account Requests
Request a new user account with the New User Account Request Form (requires Intranet login, for employees only).

Request a user account be terminated with the User Account Termination Form (requires Intranet login, for employees only).

For guidance on other issues, refer to "Training" links (for ITS online training documentation and related information) on the left navigation panel.

​​​​​​​Contact Us

You can contact the ITS Help Desk by:

  1. Email:

  2. ​​Website:  Help Request & FAQ (

  3. ​Phone Call:  714-564-HELP (4357) Extension 0


When you email, a ticket will be created for you. Please note that if you email from an outside email address (i.e., not your District email), a ticket number will not be automatically generated. In this case, please leave a voicemail at 714-564-4357 Extension 0.

To help us process your request as quickly as possible, please limit your requests to one topic per email. You can also attach screenshots or other relevant information to your email.

For your protection, please DO NOT send private information such as social security number (SSN), birthdate, (DOB), or home address information via email.

Help Desk Ticket Workflow

Whenever you create a ticket (by email, website, or phone call), you will receive updates on the progress of your ticket via email. Here are the different steps of the ticket process:

  • New: You will receive an email with a unique ticket number when your ticket is created.
    • (e.g., Ticket 12345 New --> Locked out of account).
  • Assigned to Tech: You will receive an email when the ticket is assigned to a technician. You can reply to the email to add your notes to the ticket.
    • (e.g., Ticket 12345 Assigned to Tech --> Locked out of account).
  • Pending: If ITS needs more information from you to complete your request, the ticket will be updated to a Pending status.
    • (e.g., Ticket 12345 Pending --> Locked out of account).
  • Resolved: You will receive an email when your issue has been resolved. If your issue is truly resolved, click "Yes" to close the ticket. If the issue recurs, please submit a new ticket.
    • (e.g., Ticket 12345 Resolved --> Locked out of account).
  • Closed: Upon closure of the ticket, you will receive a final email with a link to ourITS survey.
    • (e.g., Ticket 12345 Closed --> Locked out of account).
    • If an issue recurs for a ticket that is already Closed, please submit a new ticket.

ITS Help Desk ​​​Team Members:

​Name / Email​​Title​Office Hours​Phone​
Dane Clacken​​Director Technology Infrastructure and Support Services​7:30am - 4:30pm​​714-480-7417
Nico FulgencioHelp Desk Analyst

7:30am - 4:30pm

Wayne Corral​
​Technical Specialist I7:30am - 4:30pm​​​714-480-7446

Lynn Nevils

​Executive Secretary

8:00am - 4:30pm