Information Technology Services (ITS) Help Desk


ITS Help Desk

  • The ITS Help Desk is a central point of contact for faculty and staff to report for help with technology issues.
  • Hours of Operation:  Monday through Friday, 7:30AM to 4:30PM (excluding District holidays).

Note for Students

Common IT Issues

  • For other common issues, refer to "Training" links (for ITS online training documentation and related information) on the left navigation panel.

​​​​​​​Contact Us

  1. Email:

  2. ​​Website:  Help Request & FAQ (

  3. ​Phone Call:  714-564-HELP (4357) Extension 0.


  • When you email a ticket is automatically generated (e.g., Ticket 12345).
    • NOTE:  Please use your District email address when emailing
    • NOTE:  If you send an email to from an outside email address (e.g., you are unable to access your District email), we will still receive the email.  However, a ticket number will NOT be automatically generated.  You may also receive an error message.
      • In this case, please leave us a voicemail at 714-564-4357 Extension 0.
  • Please limit requests to one topic per email.
  • Add attachments or screenshots, which will be added to your ticket automatically. 
  • Provide as much relevant information as possible, so we can expedite your request.
  • For your protection:  Please DO NOT send private information such as social security number (SSN), birthdate, (DOB), or home address information via email.

Help Desk Ticket Workflow

  • Whether you create a ticket by email, website, or phone call, will send you updates at your District email address for each step of the ticket process.
  • New
    • You will receive an email when your new ticket is created, with a unique ticket number in the email subject line.
    • (e.g., Ticket 12345 New --> Locked out of account).
  • Assigned to Tech
    • Once the ticket is assigned, you will also receive an email.
    • (e.g., Ticket 12345 Assigned to Tech --> Locked out of account).
    • Updates to your ticket will be made via email and saved as notes inside of the ticket.
    • (e.g., Ticket 12345 Assigned to Tech (Updated) --> Locked out of account).
    • You can "Reply" to the email to add your notes to the same ticket.
      • NOTE:  Email replies must contain the ticket (e.g., Ticket 12345) in the email subject line and be addressed to to be added as notes to the ticket.
  • Pending
    • If ITS is waiting on information to complete your request, the ticket will be updated to a Pending status while we wait for your reply.
    • (e.g., Ticket 12345 Pending --> Locked out of account).
  • Resolved
    • When the work has been completed you will be sent an email.
    • (e.g., Ticket 12345 Resolved --> Locked out of account).
    • The resolved ticket contains a Yes/No option.
      • If your issue is truly resolved, then click "Yes," which closes the ticket. 
      • Clicking "No" will reopen the ticket and assign it back to the technician.
      • (e.g., Ticket 12345 Reopened --> Locked out of account).
  • Closed
    • Upon closure of the ticket you will receive one final email with a link to our ITS survey.
    • (e.g., Ticket 12345 Closed --> Locked out of account).
    • If an issue recurs for a ticket that is already Closed, please submit a new ticket.

ITS Help Desk ​​​Team Members:

​Name / Email​​Title​Office Hours​Phone​
Dane Clacken​​Director Technology Infrastructure and Support Services​7:30am - 4:30pm​​714-480-7417
Jericho FulgencioHelp Desk Analyst

7:30am - 4:30pm

Glenn Lott​Technical Specialist I8:00am - 4:30pm​​​714-480-7446

Lynn Nevils

​Executive Secretary

8:00am - 4:30pm