Single Sign On FAQs

​​​​​In Fall of 2021, RSCCD will be transitioning all students and employees onto a single sign-on authentication system (SSO).  Below are some questions that will help you better understand what this authentication process means to you and how it will make your sign-on experience simpler!

 

Student FAQs

 

Q: What is Single Sign-On authentication (SSO)?
A: Single Sign-On (SSO) is just our way of telling you that you will only need to use one email address and one password to access most of your District or College related software systems.

 

Q: How will SSO benefit me?
A: SSO will allow you to use a single username and password for nearly all of your district or college accounts. This means that you will not need to store (or remember) different login information for different accounts…. And that just makes your life easier!

 

Q: What information will I need to begin using SSO?
A: You will need your student email address (e.g., ab12345@student.sac.edu or  ab12345@student.sccollege.edu) and the password that is associated with your school account.  (It's the same password you log into Canvas with!)  That's it!

 

Q: Where can I find my Single Sign-On username / student email?
A: Please go to the Password Reset page and use “Retrieve User Name" function to retrieve your student email address.  This is the same as your Single Sign-On username.

 

Q:  Will my password change after the switch to Single Sign-On?  How do I reset my password?  
A:  Your password will remain the same after the switch to Single Sign-On.  If you have forgotten your password, need to reset your password, or need to create a new password, go to the Password Reset page.

 

Q: When will SSO authentication become active?
A: You will be notified through text and email once the transition to SSO has been completed.
This switchover is anticipated to occur on or around October 18, 2021.

 

Q:  What student applications are going to be using SSO authentication? ​ ​
A: The following applications for students will be using SSO authentication, on or around October 18, 2021.
​ ​NOTE:  Microsoft Office365 (and Student Email) is already using SSO authentication.
Applications using SSOSSO Login Guide
WebAdvisorSSO Login – WebAdvsior
CanvasSSO Login – Canvas
Self-ServiceSSO Login – Self-Service
GlobalFAS (via Self-Service)SSO Login - GlobalFAS
Microsoft Office365 (and Student Email)RSCCD Student Email Instructions

 

 

Q: Who should I contact with questions?
A: Students are encouraged to reach out to the Student HelpDesk ​for assistance involving Single Sign-On authentication.
Santa Ana College Student HelpDesk
Santiago Canyon College Student HelpDesk​


Q:  Will emails and notifications from WebAdvisor & Canvas be affected by the switch to Single Sign-On?
A:  No – email notifications in WebAdvisor and Canvas will not be affected by Single Sign-On.  The preferred email contact on file for WebAdvisor and Canvas are managed directly within WebAdvisor and Canvas.

 

Q:  Is there a way for students to try Single Sign-On before the cutover?
A: You can test the SSO login now, by going to www.office.com and logging in with your student email address.  The process is shown in the instructions here in our guide for RSCCD Student Email Instructions.​
     
 
Staff and Faculty FAQs

 

Q: What is Single Sign-On authentication (SSO)?
A: Single Sign-On is just our way of telling you that you will only need to use one email address and one password to access most of your District or College related software systems.

 

Q: How will SSO benefit me?
A: SSO will allow you to use a single username and password for nearly all of your district or college accounts. This means that you will not need to store (or remember) different login information for different accounts…. And that just makes your life easier!

 

Q: What information will I need to begin using SSO?
A: You will need your District employee email address and the password that is associated with your employee login in the email format of LastName_FirstName@sac.edu, LastName_FirstName@sccollege.edu or LastName_FirstName@rsccd.edu.

 

Q:  Where can I find my Single Sign-On username / employee email address?

A:  Please go to the Password Reset page and use “Retrieve User Name" function to retrieve your employee email address.  This is the same as your Single Sign-On username.

 

Q:  Will my password change after the switch to Single Sign-On?  How do I reset my password?  
A:  Your password will remain the same after the switch to Single Sign-On.  If you have forgotten your password, need to reset your password, or need to create a new password, go to the Password Reset page.

 

Q: When will SSO authentication become active?
A: You will be notified through your email once the transition to SSO has been completed.
This switchover is anticipated to occur on or around October 18, 2021.

 

Q:  What staff & faculty applications will be using SSO authentication?

The following applications for staff and faculty will be using SSO authentication, on or around October 18, 2021.

NOTE:  Microsoft Office365 and Adobe Creative Cloud are already using SSO authentication.

Applications using SSOSSO Login Guide
WebAdvisorSSO Login – WebAdvsior
CanvasSSO Login – Canvas
Self-ServiceSSO Login – Self-Service
Colleague UISSO Login – Colleague UI
Microsoft Office365Microsoft Office365 Home Use for Faculty & Staff Guide
Adobe Creative CloudAdobe Creative Cloud Home Use for Faculty & Staff

        
    

Q: Who should I contact with questions?
A: Staff and Faculty are encouraged to contact the ITS Help Desk with any questions or issues that may arise.

ITS Help Desk

 

Q: I am both a staff member and a student.  What email address should I use to login?
A: If you are an active employee, your employee email takes precedence over the student email.  You can also have only one email account active at a time.  Thus, when it comes to Single Sign-On, please use your employee email address to login using the LastName_FirstName@sac.edu, LastName_FirstName@sccollege.edu or LastName_FirstName@rsccd.edu 
email format.
 
Q: Will employee Outlook Web Access (OWA) at https://mail.rsccd.edu be affected by the SSO change?
A: At this time, https://mail.rsccd.edu will not be affected by the SSO change.  You can login with either your WebAdvisor username or District email address.
 

Q:  Is there a way for employees to try Single Sign-On before the cutover?
A: You can test the SSO login now, by going to www.office.com and logging in with your District email address.  The process is shown in the instructions here in our guide for Microsoft Office365 Home Use for Faculty and Staff.