Multi-Factor Authentication (MFA) for Students - Frequently Asked Questions (FAQs)

Multi-factor Authentication (MFA) for Students - Frequently Asked Questions (FAQs)

Multi-factor authentication (MFA) is on its way for Rancho Santiago students!

What is Multi-Factor Authentication (MFA)?

MFA is like an extra lock for your student login. It helps keep everyone at Rancho Santiago safe from hackers and other online threats.

Do I need to use MFA?  Will my Self-Service or Canvas login be affected?

MFA does not affect your Canvas or Self-Service login.

MFA is only enforced when accessing your student email at and when you log into Microsoft Office365 at   If you don't use these, you don't need to set up MFA yet.

When will MFA be enforced?

MFA for Students will be enforced for student email and Office365 starting on January 22, 2024.

How do I set up MFA?

Select this link to view the written MFA Guide for students.

Select this link to view the Video Guide for "How to set up Microsoft Authenticator app and a backup method."

For assistance, please contact the Student Help Desk using the contact information listed in our FAQ on "Who can help me with MFA?"

Who can help me with MFA?

You can reach out to the Student Help Desk if you need assistance.

Below is the contact information for the Student Help Desk for each college:

For Santa Ana College

For School of Continuing Education (SCE), also known as Centennial Education Center

Santiago Canyon College


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