Multi-Factor Authentication (MFA) - Frequently Asked Questions (FAQs)

Table of Contents

General Information

​What is Multi-Factor Authentication (MFA)?

Multi-factor authentication (MFA) means using at least 2 factors to verify your identity, consisting of:

  1. Your Password, and
  2. An Additional Verification method.

Why do we need MFA?

MFA adds an extra layer of security to protect your online accounts against cyber criminals.

Who is required to use MFA?

Faculty and staff are required to use MFA when accessing certain District resources while off of the District network (e.g., working off campus).

What applications require MFA? 

Multi-Factor Authentication (MFA) is required for the following applications:

  • Microsoft Office365 - Enforcement begins March 13, 2023.
    • OneDrive, OneNote, Microsoft Teams

Can I enroll in MFA now?

Voluntary enrollment for Multi-Factor Authentication (MFA) can be initiated at this link:

Mandatory registration will be required at a later date yet to be determined (TBD).

Does registering for MFA give RSCCD access to my device?

No.  Registering for MFA does not give RSCCD access to your device.

What if I do not have a mobile device to use as a MFA method?

As an alternative to using a mobile phone, you can use your office phone to verify via phone call, or request a Hardware Token.

If you need help determining a suitable MFA method, please contact the ITS Help Desk.

Approved MFA Methods

MSAuth.pngMicrosoft Authenticator (Recommended)

Microsoft Authenticator app allows for Push Notifications to be sent to your phone to verify sign in requests.

GoogleAuth.pngGoogle Authenticator

Google Authenticator app generates a 6 digit code used to verify your login.

SMS.pngSMS Text Message

SMS Text Message sends a text message to your phone with a 6 digit verification code.

Phone.pngPhone Call

Phone call allows you to use your mobile phone or office phone to receive a verification request [by pressing the # (pound) key on the dial pad].

HardwareToken.pngHardware Token

Hardware token uses a One-Time Password (OTP) hardware token device, provided by the ITS Help Desk, to generate a 6-digit code used to verify your login.

How to receive assistance with MFA

I need help with MFA.  Who do I contact?

Please contact the ITS Help Desk for assistance with MFA.

What should I do if I lose or replace my device that has my MFA method?

Please contact the ITS Help Desk for assistance with MFA.  We can help you remove, edit, or add another MFA method if you lose access to or replace your original device.

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