VALUE ADDED SERVICES OFFERED IN PARTNERSHIP WITH SISC FOR ANTHEM MEMBERS 

Employee Assi​stance Plan (EAP) Website​

This EAP is available to all eligible Anthem  Blue Cross participants and their household members. This benefit provides problem assessment, short-term counseling and referrals for problems like alcohol and substance abuse, marital and family difficulties, financial or legal troubles, and emotional distress. Access the EAP by calling 800-999-7222 or online at anthemEAP.com using the company code SISC.

24/7 Physician Line MDLIVE

This benefit provides all eligible Anthem and Blue Cross PPO and HMO members with access to doctors and pediatricians who can answer their health-related questions conveniently over the phone, or using online video. This program is available 24/7, 365 days a year including holidays. The service is secure, confidential and compliant with all medical privacy regulations. Online behavioral health visits are also available. Eligible members register by calling MDLIVE at 1-888-632-2738 or by going online at mdlive.com/sisc. Members will need to have their member ID number and the name, address and phone number of the covered member who needs medical assistance. There is a $5 per consultation fee for this service regardless of the plan’s office visit copay.

Free Generic Medications at Costco

Eligible Anthem PPO and HMO members can fill their genetic medication prescriptions free of charge at Costco for up to a 30-day supply. The program excludes some narcotic pain and cough medications, but Costco membership is not a requirement to use this program. To find a Costco location, call 800-774-2678 (press 1) or go to Costco.com.

Enhanced Cancer Program through Contigo Health

The City of Hope in Duarte is a facility that has been recognized for its high performance in the area of cancer treatment. The program includes a variety of resources for patients with a cancer diagnosis:

Eligible Anthem and Blue Shield PPO members can get started by a calling Health Design Plus at 877-220-3556.

Home-Based Physical Therapy​

Hinge Health is a home-based physical therapy program available to Anthem PPO enrollees who are struggling with chronic back, knee or hip pain. They provide a variety of resources designed to educate and encourage qualifying participants to complete their customized exercise therapy curriculum including interactive 1-on-1 coaching, wearable sensors, and even a tablet computer to track progress. On average users who follow the recommended course reduce their pain by 60% after 12 weeks. Contact Hinge Health at 855-902-2777 or go to https://hingehealth.com/sisc.

Protection When Traveling or Living Outside Your Home State

You and your enrolled dependents may access PPO benefits when you’re traveling or temporarily living outside your home state with the BlueCard program. The BlueCard also covers enrolled dependents, including students and family members, who temporarily reside outside your home state. To locate BlueCard providers, call BlueCard Access® at

1-800-810-BLUE (2583). BlueCard is not applicable to HMO plans or Medicare Supplement plans. Blue Cross Blue Shield (BCBS) Global Core—How Do I Access Medical Care in a Foreign Country?

• Before you leave, contact BCBS Global Care for coverage details. Coverage outside the United States may be different.

• Always carry your current member ID card.

• In an emergency, go directly to the nearest hospital.

• If you need to locate a doctor or hospital or need medical assistance services, call the Service Center for BCBS Global Core at 1-800-810-BLUE (2583) or call collect 1-804-673-1177, 24 hours a day, seven days a week. An assistance coordinator, in conjunction with a medical professional, will arrange a physician appointment or hospitalization, if necessary.

• If you need to be hospitalized, call the Service Center at the numbers listed above and the BCBS Company for pre-certification or pre-authorization. Refer to the phone number on the back of your member ID card to reach the BCBS Company.

• Call the Service Center at 1-800-810-2583 or collect at 1-804-673-1177 when you need inpatient care. In most cases, you should not need to pay upfront for inpatient care at participating BCBS Global Core hospitals except for the out-of-pocket expenses (non-covered services, deductible, co-payment and co-insurance) you normally pay. The hospital should submit your claim on your behalf.

• You will need to pay upfront for care received from a doctor and/or non-participating hospital. Then complete a Blue Cross Blue Shield Global Core international claim form and send it with the bills(s) to the Service Center (the address is on the form). International claim forms are available from, www.bcbsglobalcore.com, or the BCBS Global Core Service Center at 1-800-810-2583 or collect at 1-804-673-1177.

Gym Membership Discount Program

Anthem Active & Fit Flyer.pdf

Personalized Digital Health Coaching through Vida Health

Whether you’re focused on nutrition, weight loss, mental health or overall wellbeing, your coach or therapist will personalize a plan for you — then guide you every step of the way. Free for SISC ​Members

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Claim Filing Information

• If Blue Cross Blue Shield Global Core arranged your hospitalization, the hospital will file the claim for you; you will need to pay the hospital for the out-of-pocket expenses you normally pay.

• For outpatient and doctor care or inpatient care not arranged through the Blue Cross Blue Shield Global Core center you will need to pay the healthcare provider and submit an international claim form with original bills to the Service Center.

• International claim forms are available from the Service Center or on-line at www.bcbsglobalcore.com.

To Learn More About Blue Cross Blue Shield Global Core:

• Call your Blue Cross Blue Shield Plan.

• Visit www.bcbsglobalcore.com

• Call the Blue Cross Blue Shield Global Core Service Center at 1-800-810-2583 or call collect at 1-804-673-1177.

Important:

Call the Blue Cross Blue Shield Global Core Center at 1-800-810-BLUE (2583) or call collect at 1-804-673-1177 to locate doctors and hospitals or obtain medical assistance services when outside the United States